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Wes is actually Kellie's publicist, not a manager, and a publicist's role is to communicate with the media and public. So he works with Kellie, the label, media, and public. This doesn't have to include emails with fans but should when needed and appropriate. Fans are the label's customers and if I were on Kellie's team I would want to hear and consider what fans want for Kellie and fans. I know I'm not going to email Wes unless I have something important and worth saying. This doesn't mean Wes has to or has time to reply to every email. I don't think his inbox is getting flooded by fans but if it ever does, it's a clear signal that something is wrong or needs to be done. For example when Daughtry was voted off early, his fans organized email campaigns to MSNBC, FOX, etc. I've noticed that Daughtry's team much more openly communicates with fans - they even have mods with RCA posting updates and answering questions on his site board many times.
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